Bengaluru Woman Jumps Out of Moving Auto to Escape Drunk Driver
Bengaluru: Imagine being in an autorickshaw late at night, only to realise the driver is drunk and taking you somewhere you didn’t ask to go. That’s exactly what happened to a Bengaluru woman on January 2, 2025. Her quick thinking saved her, but this incident raises serious concerns about safety and customer support in ride-hailing apps like Namma Yatri.
What Happened That Night?
The woman, who works at a private firm, booked an auto through the Namma Yatri app to travel from Horamavu to Thanisandra, a route she was familiar with. Initially, everything seemed fine, but things took a frightening turn when she noticed the driver acting oddly. His red, bloodshot eyes and erratic driving raised alarms, and it soon became clear he was drunk. As the journey continued, he ignored her repeated requests to stay on the designated route and instead veered off towards Hebbal, completely disregarding her instructions.
Panic started to set in. She quickly messaged her husband to inform him about the situation, hoping he could intervene or help. However, due to poor network connectivity in the area, their communication was limited, adding to her anxiety.
When the auto slowed down near a speed bump, she realised this might be her only chance to escape. Summoning all her courage, she leapt out of the moving vehicle, determined to get away from the dangerous situation. Thankfully, she avoided serious injuries, though the experience was undoubtedly traumatic. Despite her shaken state, she managed to gather herself, flagged down another auto, and finally reached home safely. Her quick thinking and bravery likely saved her from what could have been a far worse outcome.
The Real Problem: No Quick Help
One of the most shocking parts of this story is how unhelpful Namma Yatri’s customer support was. When the woman’s husband reached out for the driver’s details, he was told it would take 24 hours to provide them. In a situation like this, every second counts—waiting 24 hours isn’t an option.
Adding to their frustration, the couple faced trouble filing a police complaint. They were sent to multiple police stations before someone finally took their report.
What Needs to Change?
This incident underscores significant gaps in ride-hailing safety. Addressing these issues requires swift emergency support, regular driver screenings, improved safety features such as real-time tracking, and faster response mechanisms to ensure passenger security.
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A Wake-Up Call for Safer Rides
This incident is a stark reminder of the risks women face while commuting, especially at night. Ride-hailing companies like Namma Yatri need to step up their game with better safety measures and faster support.
For now, passengers should stay alert, share their ride details with someone they trust, and know how to reach local authorities in case of trouble.
What happened in Bengaluru that night is scary, but it’s also a wake-up call. Ride-hailing apps are supposed to make travel easier and safer, not leave passengers in danger. It’s time for these platforms to take safety seriously and for everyone—apps, authorities, and riders—to work together to prevent such incidents in the future.
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